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Return Policy


All prices are
excl. VAT

Return Policy Print

Before shipment we always check our pipes carefully and pack them with the best possible protection to make sure that they reach their new homes safe and undamaged.

If, however, your pipe is damaged when you receive it, we naturally offer a full refund including your expenses for the return shipment.
In case of damage please contact us as soon as you have established the damage.
If the package shows obvious traces of transport damage, please open it in the presence of the postman, if possible. Alternatively you should refuse receipt of the package.

You are always welcome to contact us for any further information about our pipes that you may require.

If, for some reason, you do not like your new pipe, we will give you a full refund, however, deduct our expenses for returning your payment or for sending you another pipe, provided of course that you have not smoked the pipe or damaged it in any way.

Please return the pipe in the original box with all of its original contents.

In case you regret your purchase please contact us immediately upon receipt of the pipe.

You must return the pipe to us within two weeks after you have received it.


Bisgaard Pipes - CVR nr: 27207405  -  Havnegade 37  -  DK-7100 Vejle - DENMARK
Tel. +45 7582 4096   -  E-mail:  -  CVR-number: 27207405